Refund policy
RETURNS AND REFUNDS POLICY
Effective date: October 8, 2026 | Version: 1.0
Problems With Your Order
Contact Info@DrDripp.com promptly if an item is missing, incorrect, defective, damaged, leaking or potentially unsafe. Include your order number, affected item, lot number if available, and a description.
We request notice of visible delivery problems within seven calendar days after delivery. This request does not reduce legal rights or exclude a later hidden-defect or safety complaint.
Stop using an affected product and follow our safe handling instructions. Depending on the issue and applicable law, we will provide a replacement, refund or other required remedy.
We cover reasonable authorized return costs for a fulfillment error or defect attributable to us. Do not mail leaking, potentially contaminated or otherwise unsafe products without instructions.
Voluntary Unopened Returns
For a change-of-mind return, contact us within 14 calendar days after delivery to request authorization.
The product must be:
- Unused
- Unopened
- Sealed
- In its original packaging
We will provide the authorized return address and instructions. Send the authorized return within 14 calendar days after authorization, using a trackable method where reasonably available.
The customer pays shipping for a voluntary return. Original outbound shipping is not refunded for a voluntary return unless required by law or expressly promised.
We do not charge a restocking fee for an eligible voluntary retail return.
Opened consumable products are not eligible for a voluntary change-of-mind return. These conditions do not apply to mandatory defect or safety remedies.
Refund Processing
After receiving and inspecting an authorized voluntary return, we will notify you of approval or explain why it is ineligible.
We will issue an approved refund to the original payment method within ten business days after receipt and inspection. Your payment provider may require additional posting time.
Contact us if a refund has not appeared after the stated period.
Refunds for cancellations, unshipped orders, defects or other legally required remedies follow the applicable legal deadlines, which may differ from voluntary-return processing.
If the original payment method cannot accept the refund, we will work with you on a lawful alternative.
Store credit is optional and will not replace a cash refund you are legally entitled to receive.
Product Effects and Safety Concerns
Individual experiences vary and we do not guarantee a particular effect.
A dissatisfaction claim about a subjective effect alone does not make an opened product eligible for a voluntary return.
An adverse reaction, suspected defect, inaccurate label or other safety or conformity concern will be reviewed separately.
No release of a legal claim is required merely to request an ordinary refund or replacement.
Contact and Return Address
Contact: Info@DrDripp.com
Returns must be sent only to the address provided with your authorization. The legal mailing address may differ from the returns address.
Unauthorized shipments will be reviewed, but may delay processing; they do not eliminate a remedy required by law.
